Naveen Abraham Cherian

Position:: Helpdesk Manager and Implementation Technical Project Manager
Theme(s):: Antimicrobial Resistance
Discipline(s):: Clinical and health systems research
Unit(s):: The Royal Melbourne Hospital, Guidance Group (RMH)

Naveen is a dedicated and accomplished Technical Implementation & Helpdesk Manager specialising in healthcare antimicrobial stewardship. With a solid background in both technology and healthcare, he brings a unique blend of expertise to his role. He has more than 10 years of experience in healthcare systems, clinical workflows, and data analytics enables her to design and implement effective antimicrobial stewardship programs. His expertise lies in troubleshooting software and hardware issues, managing service-level agreements, and implementing robust ticketing systems for streamlined communication and issue resolution.

Key Achievements

Key Achievements
- Naveen embarked on his professional journey with a Commerce and Statistics degree, complemented by a Masters in Computer Application. This unique blend enables him to navigate the intersection of technology and healthcare seamlessly. He has spearheaded numerous successful projects in various healthcare settings, collaborating with both healthcare and IT professionals. With a deep understanding of technology’s critical role in this field, Naveen has led helpdesk teams in implementing and supporting essential healthcare systems. He excels at translating complex requirements into practical solutions and has extensive experience managing helpdesk operations, providing technical support, and ensuring smooth day-to-day functioning.